Spectrum has a reputation for placing customers on hold for lengthy periods. When inquiring about anything, one typically has to sit back and listen to some hold music until someone responds over the line, if at all. That can indeed be very irritating and a waste of time for many people.
If you’re aware of certain tips, you can avoid spending too much time waiting. More importantly, there is a way to eliminate the bulk of that waiting time.
Understanding Spectrum Customer Support Waiting Times
Try the My Spectrum App First
Try using the My Spectrum app before you make that call. The My Spectrum app allows you to change your plan, pay your bills, restart your equipment, or even troubleshoot. You can solve most issues within minutes, and it’s simple. It is also worth noting that the app is user friendly, and can help with most elementary issues.
Call During Off-peak Hours
If you still need to make a call, remember that timing is everything. Don’t call during evenings or weekends when most people are available and busy. Weekday mornings and early afternoons are usually the best times, as you will get better results while putting in the least amount of effort.
Also Read: Top 5 Ways Spectrum Customer Service Enhances User Experience
Use Live Chat or Social Media
Spectrum also offers live chat on its website. It’s often quicker than calling and you won’t be stuck waiting around. You can even message them on Twitter if you’re into that. They usually reply pretty fast there, too.
Let Kites Consulting Handle the Hassle
This one is the easier option. Kites Consulting works with businesses to manage things like this on your behalf. We understand how to navigate the proper channels and liaise with support personnel at Spectrum and many other companies. You don’t have to do anything. No queuing. No hassle.
In one single, easily digestible package, we empower you to focus on the essentials while we deal as your strategic partner to streamline operations for your micro enterprise or scale-up.
Ready to skip the wait?
Call Kites Consulting for a free consultation today.
