The US Telecom Market is evolving rapidly, with numerous providers competing to offer innovative solutions. As copper-wired landline services decline, technologically advanced options such as VoIP and IP-based services are gaining prominence. This period of transformation offers consumers and businesses a wide array of choices for their communication needs.
Decline of Traditional Wired Connections
Traditional wired voice connections have drastically declined from 200 million in 2001 to around 35 million in 2018. In contrast, the VoIP connection market, which was minimal in 2008, surged to 13 million connections by 2018. Additionally, the wireless market is projected to hit 360 million connections in 2018. Broadband internet, once rare in the early 2000s, is now commonplace, with over 110 million households using it today. With most people relying on mobile phones and social media for connectivity, wireless networks have become a primary internet source.
Catering to Residential and Commercial Telecom Needs
As a trusted telecommunication service provider in the USA, we offer services for both residential and commercial customers. We are proud resellers of major telecom providers, including:
- Spectrum
- AT&T
- Century Link
- Vonage
- Cricket Wireless
- Sprint
- Verizon
- Viasat
- T-Mobile
- Cox Communication
- Comcast
Our Customer-Centric Approach
We work closely with the customer to help them choose the best connection for their needs and get the best deal for their requirement. We stay connected with the customers till they are using the services that we have suggested to them. We work with the companies to market their products and help reach the right audience. We help them with feedback from the customers using the services, so they can improve the delivery and make changes in the support and marketing choices. We help providers introduce new services in the market and create acceptability with the target audience. After selling the product to the customer we work with them and help in any case possible. Once activation is done the customer can face issues like technical problems with the connection, the first bill coming very high, services not fully activated, need more services, pay the bill, speak with the support and not wait online for hours and more.
Support Beyond the Sale
We also assist telecom providers in introducing new services to the market and creating acceptability with the target audience. After selling the product to the customer, we continue to work with them and offer assistance wherever possible. Once activation is complete, customers may face issues such as:
- Technical problems with the connection
- High first bills
- Services not fully activated
- Need for additional services
- Paying the bill
- Long wait times when speaking with customer support
Why Choose Kites Consulting?
Selecting the right telecommunication service provider in the USA can be challenging. With Kites Consulting by your side, you gain a dedicated partner committed to ensuring your telecom experience is smooth and stress-free. Whether you’re a homeowner, business owner, or corporate entity, we provide expert guidance, ongoing support, and solutions tailored to your needs.
